How AI & Technology is Shaping the Future of Veterinary Clinics in 2025

The 2025 Veterinary Industry Trends & Insights Report by Covetrus & Provet sheds light on the biggest challenges facing clinics in Australia and New Zealand. With economic pressures, staffing shortages, and burnout at an all-time high, veterinary professionals are looking for ways to work smarter, not harder.

One theme is clear: technology and AI-powered solutions are no longer just "nice to have" - they’re essential for running a sustainable and efficient practice.

1. Staffing Shortages & Burnout: AI to the Rescue

More than 59% of veterinary professionals cited staffing as a major challenge, and over 57% highlighted burnout and mental health concerns. With vet nurses and support staff taking on more and more responsibilities, the demand for streamlined workflows has never been greater.

This is where AI-powered automation can make a difference. By handling routine client inquiries, appointment scheduling, and patient pre-screening, technology can reduce the workload on front-desk teams and veterinary professionals. Instead of spending hours fielding phone calls, clinics can use AI-driven tools to answer common client questions, manage bookings, and even pre-qualify cases before they walk through the door.

2. Client Engagement in a Digital World

In today's fast-moving digital landscape, pet owners expect instant communication and seamless service. Clinics that rely solely on phone calls and emails are struggling to keep up with client expectations.

AI-powered chatbots and online booking systems help bridge this gap by offering 24/7 client engagement, without adding extra pressure on staff. Whether it’s answering FAQs, guiding clients through online booking, or sending appointment reminders, smart automation ensures clinics stay connected with pet owners while freeing up staff for more critical tasks.

3. The Efficiency Imperative: Doing More with Less

With rising wages and inflation affecting clinic profitability, the report emphasises the need for efficiency and productivity. Technology isn’t about replacing staff - it’s about empowering them.

Veterinary practices that adopt AI-driven tools for client communication, appointment scheduling, and triage are able to operate more smoothly, reduce missed appointments, and eliminate unnecessary administrative bottlenecks. By streamlining these everyday tasks, teams can focus on what really matters - delivering top-quality care.

The Future of Veterinary Practices: Smarter, Not Harder

As the veterinary industry navigates the challenges of 2025, technology and AI are becoming key players in clinic success. Practices that embrace digital tools will not only improve efficiency but also create a better work environment for their teams.

At Clinicwise, we’re helping clinics take that step forward with AI-powered chat and booking solutions designed to reduce admin workload, enhance client communication, and support overworked teams.

Want to see how AI can transform your clinic’s operations? Let’s chat.

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Find the full report here.